Titancoop Società Cooperativa is a leading player in the large-scale retail sector of the Republic of San Marino, consistently committed to service quality and maintaining a close relationship with its customers.
Titancoop has chosen to evolve its loyalty program by adopting a digital tool, replacing the traditional paper card with a card that is always accessible via smartphone. This solution is designed to simplify loyalty program management for members while making the program more accessible and appealing to those choosing to join the cooperative.
Challenge
Reimagining the loyalty program for the digital age.
The challenge lay in designing an application capable of integrating with existing corporate systems, streamlining loyalty card management, and improving user communication—all without altering purchasing habits.
Goals
Digitize the loyalty card.
Make checking points and cashback instant.
Offer a simple, fast, and accessible user experience.
Strengthen the relationship between Titancoop and its community through a direct digital channel.
Project
MyTitanCoop consolidates the key services associated with the loyalty program into a single application, allowing customers to keep their digital card with them at all times and check their points, cashback, and relevant information whenever they wish. Available for iOS and Android devices.
Solutions adopted
Functional analysis and User Experience (UX) design.
User Interface (UI) design.
Native application development for iOS and Android.
Digital loyalty card implementation.
Real-time synchronization of points, cashback, and personal data.
Direct access to the website’s information pages from within the app.
Testing, store publication, and ongoing development support.
Results
MyTitanCoop is the official app for the Titancoop loyalty program. It allows customers to keep their digital membership card with them at all times and easily check their points, cashback, and profile details.
For Titancoop, this project marks a significant step in its digital innovation journey: a direct channel to customers that is integrated with corporate systems and designed to evolve alongside the needs of the cooperative, its members, and its customers.
Client
Titancoop Cooperative Society
Sector
Large-scale Retail / Food Retail
Project type
iOS and Android mobile application – Fidelity & Digital Loyalty
Year
2026
Activities performed
Functional analysis, UX/UI design, iOS and Android app development, loyalty system integration, digital card management, point and cashback synchronization, testing, store publication, and ongoing development support.
